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Branch Lobby Closures: We have closed all branch lobbies until further notice. Drive Up access is available at our branches with a Drive Up. Rest assured, your funds are federally insured to at least $250,000 by the National Credit Union Administration (NCUA). Click here for more information.
IBMSECU is now iTHINK Financial! Click here for more information.
Service Excellence

Service Excellence

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iTHINK Financial’s Mission Statement:

To deliver Service Excellence to the Membership and value to the communities we serve while ensuring the safety and soundness of the Credit Union.

The Service Excellence Program is designed to measure, review, and continually improve the service quality provided to our valued members.

How the Service Excellence Program Works:

  • THE PURPOSE: We developed the Service Excellence Program to help execute our mission, which is to provide Service Excellence to our members. By providing us with your feedback, we can make improvements where needed and reward our employees when deserved.
  • WHAT YOU CAN DO: If you receive a short survey from us in your email box, please take a few moments to complete it. We will appreciate your feedback!
  • IMPORTANT TO KNOW: You qualify three times per year to receive and submit a transactional or relationship survey. This is your opportunity to share your opinions and feelings, so we thank you in advance for taking the time to submit a survey.

Share a Great Experience or Contact Us

Would you like to share a great experience you had at iTHINK Financial? Fill out our Testimonial Form and your story may be included in future iTHINK Financial publications.

Contact us if you have any questions or concerns at survey@ithinkfi.org, 800.873.5100, ext. 8732.

Events

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BALANCE Webinar: IDENTITY THEFT SOLUTIONS on Apr 14

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BALANCE Webinar: IDENTITY THEFT SOLUTIONS on Apr 23

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Live Homebuyer Webinar on Apr 28

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