Skip to Content Skip to Sitemap
PPP Loan Update: Looking for updates on the recent government PPP loan?  Click here.
Stimulus Payment Information: Visit our Coronavirus page for information about receiving your second government stimulus payment.
Martin Luther King, Jr. Day Closure: We will be closed in observance of Martin Luther King, Jr. Day on Monday, January 18. View our holiday closure schedule.
MISC

CEO Monthly Message

Mike Miller PhotoMonthly Updates from the CEO

Read the latest news and updates from iTHINK Financial President and CEO Mike Miller.

 
Have a question or comment for Mike? Contact him here.

Click on a monthly update below.

January 2021

Dear Members,

Happy New Year! I believe we are all relieved that 2020 is over. We faced a lot of challenges last year, from the pandemic, to the beginning of a recession, social unrest and a contentious political election. We certainly grieve with those who lost loved ones during this past year. Despite the year’s challenges, we survived together and want to thank you for putting your trust in your Credit Union.

Your Credit Union remains financially strong. With our great staff and your support, we set records in lending, loaning over $630 million to our members last year, and were able to add a record amount to our reserves to protect the Credit Union. We were also voted a “Best Place to Work” by our employees as recognized by the Sun Sentinel. While iTHINK Financial was able to survive and in many ways, thrive last year, we look forward to a better year in 2021. We know 2021 will be full of more challenges. As the COVID-19 vaccine is rolled out, the challenges of the pandemic on the economy will linger. However, we will continue to take on those challenges as opportunities to show our Service Excellence to you, our member/owner.

The success of our Credit Union begins with the commitment of our employees. That’s why we developed the Member Experience Program (MX) to strengthen your member experience. Every member may qualify to take an MX survey up to three times per year. If you receive a short transactional survey from us in your email inbox, please take a few minutes to complete it. This is your opportunity to share your valuable opinions and feelings with us. By providing us with your feedback, we can make improvements where needed and recognize employees, branches and departments for their outstanding service delivery when deserved. Through MX, we ensure that each experience you have with iTHINK Financial is a joyful one and that you are treated the way you deserve to be treated, as our most valuable asset!

With the New Year here, we’re excited to bring improved financial education to all our members. Is taking control of your finances one of your New Year’s resolutions? The iTHINK Financial Wellness Center is your go-to financial education resource with a full article library, online courses, and personal credit counseling agents that can meet with you on your time. This month, members who complete an education course on the iTHINK Financial Wellness Center will be entered into a drawing for a chance to win one of three $100 Visa gift cards. Visit ithinkfi.org/financial-wellness-center. Once you launch the iTHINK Financial Wellness Center, click “Member Log in” and use program code “CUMEMBER” to register for access.

January is a great month for committing to improving your finances. Join us for our free webinars:

  • A live Homebuyer Webinar presented by iTHINK Financial Mortgage experts on Tuesday, January 26th from 6:00 p.m. – 7:00 p.m.
  • A “How to Write a Business Plan” webinar hosted by the iTHINK Financial Team on Wednesday, January 27th from 6:00 p.m. – 7:00 p.m.
  • A “Will is Not the Only Way” webinar hosted by iTHINK Wealth Management on Thursday, January 28th from 11:00 a.m. – 12:00 p.m.

    For more information or to register for these webinars, click here.
 
Giving season continues and AmazonSmile is a simple way for you to support the iTHINK Community Foundation with your everyday online purchases. When you place an order through Amazon, AmazonSmile will donate .5% of your total purchase to the iTHINK Community Foundation. Head over to smile.amazon.com/ch/35-2550107, log in to your Amazon account, and start shopping!

Thank you again for being the best part of iTHINK Financial! We are so excited for 2021 and look forward to helping you reach your financial goals. 
 
Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

December 2020

Dear Members,

I can’t believe it’s December and the year is almost over! As the holidays near, we’d like to take this time to let you know how grateful we are for all of our members. We know this year has had its unique challenges, but as a family, we feel confident that we will overcome these challenges together. As the end of 2020 nears, we thank you for always trusting us as your financial partner.

We know the holiday season can be stressful, so we’re excited to introduce a new feature of our virtual banking assistant, Bree. You can find Bree in the lower right-hand corner of your screen on our website, ithinkfi.org. You can now also chat with Bree in Online Banking and in our Mobile Banking App about questions you may have and get immediate answers 24/7. Bree can save you time and help make your experience stress-free.

We’ve also expanded our new appointment scheduling tool which allows you to schedule in-branch or phone appointments anytime, anywhere, from the convenience of your computer, tablet, or phone. You now can make an appointment to open additional accounts, get notary assistance, help with account or card fraud, and even get assistance with Online Banking registration!

At iTHINK Financial, it’s always the “giving season” and we make giving back to those in need in our communities a top priority. With the help of iTHINK Financial employees, members, and vendor donations, the iTHINK Community Foundation will be dropping off toys to children in need again this year.  You can help by donating through December 31, 2020, at ithinkfi.org/foundation. You can also support the iTHINK Community Foundation by purchasing a Jingle Bells icon at your branch. Call 800.873.5100 to learn other ways you can help the iTHINK Community Foundation improve the lives of children and families in the communities we serve.

December is not just about giving but reflecting as well. It’s a great month to brush up on your financial education before the holidays arrive. Join us for our free webinar:
 

  • “Basics of Personal Finance” presented by BALANCE on Tuesday, December 8, 2020, at 1:30 p.m. and Thursday, December 17, 2020, at 8:30 p.m.
For more information or to register for this webinar, click here.

 
During this holiday season, don’t forget to give the gift of Credit Union membership to your friends and family this month, and you’ll receive $70 for each referred member who joins our Credit Union in 2020. For more details, visit ithinkfi.org/familyplus

Happy holidays from your iTHINK Financial family! May yours be filled with joy, good health and good fortune.

 
Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

November 2020

Dear Members,

As we transition from the autumn harvest season into winter, I hope that you are healthy and happy. This is a month of gratitude; we are so thankful for you, our members, for trusting us as your financial partner.

We know many have become very comfortable and feel safer using our online tools. Recently, we made some improvements to make it even easier to bank with us online. The eMessenger/Statements function on your Online Banking and Mobile Banking App has a new name: eAlerts/eStatements. The new name eAlerts/eStatements will make alerts and account monitoring more visible to you. We now have many alerts that will allow you to monitor your account at your convenience. You can also now open a Business Savings and/or a Business Checking account online. In addition, you are now able to open a regular Certificate of Deposit (CD) Account online. You can also renew your CD to a different type or redeem it under CD Management.

November is a great month to brush up on your financial education before the holidays arrive. Join us for one of our free webinars, including:

  • A “Building a Better Budget” webinar presented by BALANCE on Tuesday, November 10, 2020, at 1:30 p.m. and Thursday, November 19, 2020, at 8:30 p.m.
  • A “Rethinking Diversification” webinar hosted by iTHINK Wealth Management on Tuesday, November 17, 2020, from 11:00 a.m. – 12:00 p.m.
  • A “Leadership Lessons for Recovery” webinar hosted by the iTHINK Financial Team on Wednesday, November 18 from 6:00 p.m. – 7:00 p.m. 

    For more information or to register for these free webinars click here.

Life may look different these days due to the pandemic, but one thing remains the same: we are still giving back to those in need. With the help of iTHINK Financial employees, members, and vendor donations, the iTHINK Community Foundation will be dropping off toys to children in need again this year.  You can help by donating through December 31, 2020, at ithinkfi.org/foundation. You can also support the iTHINK Community Foundation by purchasing a Jingle Bells icon at your branch. Call 800.873.5100 to learn other ways you can help the iTHINK Community Foundation improve the lives of children and families in the communities we serve.

During this season, we truly appreciate your loyalty as we continue to serve you, our valued members, and our community. You can give the gift of Credit Union membership to your friends and family this month, and you’ll receive $70 for each referred member who joins our Credit Union.  For more details, visit ithinkfi.org/familyplus

Your iTHINK Financial family would like to wish you and your family a safe, healthy, and happy Thanksgiving!

 
Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

October 2020

Dear Members,

Fall is here and I hope your spirits are high and you all are healthy. This is an abundant season despite the pandemic. Kids have gone back-to-school (either in-person or virtually) and we look forward to the weather being cooler. Our commitment to you has not changed. We are committed to being your trusted financial partner to provide the resources that help families purchase homes, save for the future, and enjoy greater financial stability.

This month we celebrate International Credit Union (ICU) Day on Thursday, October 15th! Each year we come together to celebrate ICU Day to raise awareness about what it means for members around the world to have a credit union as their financial partner. Even though the pandemic has presented many communities with challenges, credit unions have stayed true to their cooperative principles and even stepped up during this time of economic uncertainty. This year's theme for ICU Day is “Inspiring hope for a global community.”  This theme reflects how credit unions contribute to a better future for people by providing support, education, and financial services.

October is a great month to brush up on your financial education before the holidays arrive. Join us for one of our free webinars this month, including:
 

  • A “Retirement Planning: The Basics” webinar presented by BALANCE on Tuesday, October 13 at 1:30 p.m. and Thursday, October 22 at 8:30 p.m.
  • A “Financial Planning Basics” webinar hosted by iTHINK Wealth Management on Tuesday, October 20 from 11:00 am – 12:00 pm.
  • A live “Homebuyer” webinar presented by iTHINK Financial Mortgage experts on Tuesday, October 27 from 6:00 pm – 7:00 pm.
  • A “One Legal Mistake Can Ruin Your Business” webinar hosted by the iTHINK Financial Team on Wednesday, October 28 from 6:00 pm – 7:00 pm.

    For more information or to register for these free webinars click here.

 
We’ve refreshed our Online and Mobile Banking systems to make your anywhere-banking experience even better! The upgrade has provided several security improvements and changes to the user interface, such as an improved “Account Details” expandable menu and Quick Pay Workflow in order to provide a better user experience. Enhancements were also made in the  eStatements tab. The new eMessenger/Statements tab will default to the Notifications Summary screen and members will now have filters to select specific Accounts and Statement Types. The new filters will benefit our Business members with multiple accounts.

We appreciate your loyalty and support as we continue to serve you, our valued members, and our community. You are a vital part of our credit union family and we look forward to serving you every day!

 
Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

September 2020

Dear Members,

Summer is almost over and I hope you and your family are safe and healthy.  As the seasons change and our lives get busier and busier, we all find ourselves searching for normalcy and for the COVID-19 situation to get better. Our members are part of our credit union family and we will continue to face this pandemic together. Your credit union was built to handle chapters like this, and we assure you that your credit union is sound and strong. We look forward to fall and to continuing to serve you.

September is a very special month for your credit union! On Thursday, September 17th, we will celebrate our 51st anniversary. As we mark this anniversary, we celebrate the generations of members the credit union has served. We wouldn’t be the award-winning credit union that we are without you. It’s an honor to serve you and we look forward to many more years!

We believe that financial education is key to maintaining healthy finances.  Join us for one of our free webinars this month, including:

  • A “Will Is Not the Only Way” webinar hosted by iTHINK Wealth Management on Thursday, September 17, 2020 from 11:00 am – 12:00 pm.
  • A live “Homebuyer” webinar presented by iTHINK Financial Mortgage experts on Tuesday, September 22nd from 6:00 pm – 7:00 pm.
  • A “Reverse Mortgage” webinar hosted by Liberty Reverse Mortgage on Thursday, September 24, 2020 from 11:00 am – 12:00 pm.
  • A “How to Use Social Media and SEO to Grow Your Business” webinar hosted by the iTHINK Financial Team on Wednesday, September 30th from 6:00 pm – 7:00 pm.

    For more information or to register for these free webinars click here.

As we celebrate another year of service, we invite everyone to share the “Credit Union Experience” with friends and family. The FamilyPlus Program allows you to share your membership benefits and earn $50 for each referred member who joins iTHINK Financial. If you have friends or family members who would benefit from iTHINK Financial membership, submit information about them in our Online Form. Visit our FamilyPlus Program page to learn more.

Despite the pandemic, we have grown and changed in so many positive ways this year. None of this would have been possible without our incredible staff and long-time and new members. Thank you all for being the best part of the credit union. Stay well!

 
Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

August 2020

Dear Members,

I hope this email finds you healthy and well. I know life is certainly different now than it has been in past summers. Despite our attempts to normalize our activities, there are constant reminders that the pandemic has altered our lives. Our vow to you is to try and bring normalcy to your life. We will always treat you like a member, not a number. You are part of our credit union family, and family sticks together through the good times and the challenges.

As August begins, we’d like to share with you some new tools and resources to help you save time and ways that we’ll be helping local students in the communities where we live and serve.
 
  • Our Mobile Banking App has been updated with features that you have been asking for! Update the app on your Android or Apple device to start using the following features today:
    • See your available daily deposit limit in eDeposits
    • Hide your account numbers on your app for even more security
    • Change your account descriptions to make it easier to understand the account purpose
    • Use facial biometric recognition on Android devices
  • We are excited to announce some enhancements coming to our online appointment scheduling system this month. Bank by appointment by visiting ithinkfi.org and look for the “Make Appointment” button. Members can speak with an iTHINK Financial expert in-person or by phone about an existing or new account (personal or business), recreational vehicle loan or auto loan, personal loan, credit card, or schedule a wealth management consultation. We are here to help you.
     
  • We’re offering several webinars this month, including:
    • Federal Student Aid with FAFSA – For Teens presented by our partner BALANCE Financial Fitness on Tuesday, August 11th from 1:30 pm – 2:30 pm and Thursday, August 20th from 8:30 pm – 9:30 pm.
    • Women and Investing – webinar hosted by iTHINK Wealth Management on Wednesday, August 19th from 11:00 am – 12:00 pm.
    • A live Homebuyer Webinar presented by iTHINK Financial Mortgage experts on August 25th from 6:00 pm – 7:00 pm
    • “Starting Up a Business” webinar hosted by the iTHINK Financial Team on Wednesday, August 26th from 6:00 pm – 7:00 pm.

      For more information or to register for these free webinars click here.
  • If you are looking for a used vehicle to purchase, we’ve launched a new webpage where you can shop for and bid on our current repossessed vehicles for sale. For more information, click here.
     
  • Did you know that iTHINK Financial members can safely buy their next car from home? We know that not everyone can put car shopping on hold. That’s why we’re offering TrueCar’s “Buy from Home” program to our members. Search for your next vehicle today, buy it online, and have it delivered to your home!
     
  • Our 501(c)3 non-profit organization, the iTHINK Community Foundation, will be helping over 700 school children throughout Florida and Georgia get better prepared for the 2020-2021 school year with a backpack and school supplies. For several years now, we have been reaching out to the Head Start programs in our communities to help these children receive much-needed resources. I would encourage you to help the children in our community get ready for school by visiting ithinkfi.org/foundation. You can donate through August 31, 2020, to support this cause.
During these unique times, we will continue to be here for our members and hope that you’ll continue to trust your Credit Union. If you are experiencing a financial hardship and need assistance, please click here to see how we can help. Please stay well and we hope the rest of your summer is safe. You are the most important part of your Credit Union!

Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

July 2020

Dear Members,

July is in full swing and I hope this message finds you well. Summer usually means a time of rest and fun, the days are longer, and the weather is warmer, but we realize that life still may look very different for you and your family. Turbulent events and the Coronavirus have forever changed us all.

Despite these challenging past few months, your credit union remains strong and sound. We are confident that we can help you with your financial needs and help move you toward your goals this summer, whether that may be purchasing your first home, re-opening your business, or starting a savings account for your child. Here are some resources and tools that can help you save time and money as well as help you get back on or stay on track with your life and finances:
 
  • Our new online appointment scheduling system now allows you to schedule an in-person or phone appointment anytime. You can speak with an iTHINK Financial expert about your account when it’s most convenient for you.
     
  • We’re offering several webinars this month, including:
    • The Psychology of Spending” presented by our partner BALANCE Financial Fitness on Tuesday, July 14th from 1:30 pm – 2:30 pm and Thursday, July 23rd from 8:30 pm – 9:30 pm
    • A live Homebuyer Webinar presented by iTHINK Financial Mortgage experts on July 28th from 6:00 pm – 7:00 pm
    • "Rollover Planning" hosted by iTHINK Wealth Management Financial Advisors on Tuesday, July 21st from 11:00 am – 12:00 noon
    • Habits of Successful People” hosted by iTHINK Financial's Business Lending team on Wednesday, July 29th from 6:00 – 7:00 pm
    For more information or to register for these free webinars click here.

Summertime also means that our iTHINK Community Foundation is gearing up to host our annual School Ready Days. We will be helping over 500 kids in need throughout Florida and Georgia get ready for the 2020-2021 school year with a backpack and school supplies. You can donate by going to ithinkfi.org/foundation now through August 31st. Improving the lives of families is what we strive for as children are our future.

It is an honor to serve you and your families during these difficult times and we appreciate your loyalty and support. Your credit union vows to always treat you like a member, not a number. Thank you for trusting us to be your financial advocate. We look forward to a brighter future and moving you towards your dreams and goals. Have a safe and happy July 4th.

Sincerely,

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

Events

Event Icon

Live Homebuyer Webinar on Jan 26

Learn More
Event Icon

Business Webinar: How to Write a Business Plan on Jan 27

Learn More
Event Icon

Wealth Management Webinar: A Will Is Not The Only Way on Jan 28

Learn More
Scroll to Top