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Branch Lobby Closures: We have closed all branch lobbies until further notice. Drive Up access is available at our branches with a Drive Up. Rest assured, your funds are federally insured to at least $250,000 by the National Credit Union Administration (NCUA). Click here for more information.
IBMSECU is now iTHINK Financial! Click here for more information.
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Member Alerts

Coronavirus (COVID-19) Update 3/27/20

Dear Members,

In our last notice, we communicated some of the measures we’re taking to prevent the spread of coronavirus (COVID-19) – including closing our lobbies until further notice.  Our Drive Ups, ATMs, and call centers have remained open as options to service our members.  We are experiencing an unprecedented increase in members using our Online Services, allowing them to perform banking at their own convenience and within the comfort of their own space.

As we are reviewing regular updates from the Centers for Disease Control (CDC), the World Health Organization (WHO), and local health authorities on how to protect your personal health, we’ve noticed there is limited information available on how to maintain your financial health during this pandemic.  As your financial advocate, we’ve prepared some important material to help you remain financially healthy during this uncertain time.

First, protect your household against current scams. Thieves are always looking for opportunities to steal your financial information, and they are getting more creative during this crisis. We’ve identified a number of current scams - please be sure you view the Recent Fraud Articles on the Announcements portion of our website. It is updated daily.

Next, please continue to protect your financial information. If you currently have a myChoice Checking, myDefense Checking, or Grand Checking account, it includes Credit Monitoring and ID Theft Protection Services.  These programs are essential to inform you of changes to your credit history and give you resources to mitigate any unauthorized actions. If you haven’t activated/received your registration certificate number that comes with these checking accounts, contact us today.  If you don’t have one of these checking accounts, open one in Online Banking, and you’ll receive your Credit Monitoring/ID Theft Protection registration certificate number the following business day.

Lastly, protect your investments during this current bear market.  Our credit union has created iTHINK Wealth Management* to assist you in making investments and financial planning.  They’re hosting a free webinar on “How to Weather a Bear Market” on Monday, April 13th from 6:00 pm – 7:00 pm EST.  You can register for it by clicking the link below:

https://attendee.gotowebinar.com/register/2509537839664481292

Remember, if you are enduring financial hardship as a result of COVID-19, please contact us.  We will work with you and may be able to help you with a special loan program, or our other assistance tools to ease your financial concerns during these uncertain times.

As a credit union member, you are an owner.  We are here to serve you and help you.  Thank you for your membership, support, and for being the best part of iTHINK Financial.

Sincerely,

mikemillersignat.png

Michael L. Miller
President/CEO
iTHINK Financial Credit Union
  

Your Money Is Safe and Secure

Your savings at iTHINK Financial are federally insured to at least $250,000 by the National Credit Union Administration (NCUA), a federal agency backed by the full faith and credit of the United States Government. For more information, please refer to NCUA’s Your Insured Funds.

Calculate the insurance coverage on your iTHINK Financial share accounts using NCUA's Share Insurance Estimator:
https://www.mycreditunion.gov/share-insurance-estimator-home

Financial Hardship Assistance

If you are an iTHINK Financial member who is experiencing a hardship during this time, please reach out to us for assistance.

For Mortgages, please call 561.982.8734 and for Consumer Loans (Vehicle Loans, Credit Cards, Term Loans), please call 561.982.7701.

We thank you for your membership and wish you well during this time.

CO-OP Shared Branching Important Update

Our iTHINK Financial locations are not operating as CO-OP Shared Branches until further notice.

iTHINK Financial members trying to use a CO-OP Shared Branch at another credit union should check with that location to confirm they are still operating.

Coronavirus Facts

What is COVID-19?
There are many types of human coronaviruses, including some that commonly cause mild upper-respiratory tract illnesses. COVID-19 is a new disease, caused by a novel (or new) coronavirus that has not previously been seen in humans.

How does COVID-19 spread?
The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
  • It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Who is at higher risk?
Older adults and people who have severe chronic medical conditions like heart, lung or kidney disease seem to be at higher risk for more serious COVID-19 illness. Early data suggest older people are twice as likely to have serious COVID-19 illness.

What is the Credit Union doing to protect Members and Employees?
The best way to prevent illness is to avoid being exposed to this virus. The Centers for Disease Control (CDC) always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:

  • Avoid close contact with people who are sick.
  • Wash your hands.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.


References:

Centers for Disease Control and Prevention
https://www.cdc.gov/coronavirus/2019-ncov/index.html

Credit Union National Association
https://www.cuna.org/Coronavirus-Disease-(COVID-19)

World Health Organization
https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Florida Department of Health
http://www.floridahealth.gov/

Georgia Department of Public Health
https://dph.georgia.gov/

Coronavirus (COVID-19) Update 3/19/20

Dear Members,

Last week, we shared some of the preventative measures your credit union is taking to help reduce the spread of coronavirus (COVID-19). Our mission is to provide Service Excellence, and although times have changed, we’re still committed to help our members, while protecting them and our employees. So, I wanted to update you with some additional measures we are taking effective Friday, March 20th, 2020.

Our branches will only utilize Drive Ups to service our members, while our lobbies will close until further notice. ATMs remain operational. Our call center agents remain able to assist you. Many of our members have found that they can reduce trips to branches by taking advantage of electronic options by using our iTHINK Financial app eDeposit feature, Bill PayOnline Banking, our Mobile Banking AppQuick Pay and eTransfers.

Branches that will be open with Drive Up access are:



We are still closely monitoring the Centers for Disease Control (CDC), the World Health Organization (WHO), and local health authority updates. We’ll continue to keep you updated on our website at ithinkfi.org.

As this public health concern evolves, know that we appreciate your membership and support. Thank you for continuing to trust iTHINK Financial to help move you forward.

Sincerely,

mikemillersignat.png

Michael L. Miller
President/CEO
iTHINK Financial Credit Union
 

Coronavirus (COVID-19) Information 3/13/20

Dear Members,

As the situation regarding the coronavirus (COVID-19) continues to evolve, we want to reiterate that the health and safety of our Members and Employees are our top priority. We want to share a few of the steps we are taking and our commitment to helping our Members in these uncertain times.

We have prepared for such a scenario in our business recovery plans. We are closely monitoring the Centers for Disease Control (CDC), the World Health Organization (WHO), and local health authority updates. We are continuing to make sure our policies and procedures meet or exceed their guidelines. We have learned from our experience with other outbreaks and have continually refined and improved our ability to protect our Employees and Members.

We have our cleaning crews expanding their cleaning and disinfecting procedures; taking extra precautions to use disinfectants and wipe down doorknobs, counter tops, elevator buttons, bathrooms, and similarly exposed areas. Our Employees are sharing in the responsibility by trying to keep our facilities free from the spread of germs and practicing good hygiene and cleaning up after using the kitchen, bathroom, and work areas. We are distributing hand sanitizers in branches, bathrooms, and at Member contact workstations.

You can take preventative measures to help control your health, home, and workplace. If you have concerns about person-to-person interactions, we would encourage you to take advantage of our electronic options by using our iTHINK Financial app eDeposit feature, Bill PayOnline Banking, our Mobile Banking AppQuick PayeTransfers, and our Drive Up facilities. Also, if you have been affected and need financial help as a result of the virus, please contact us and we may be able to help you with a special loan program we have developed for this situation.

Like you, we are taking this public health concern seriously and appreciate your efforts to assist us in getting quickly through this unfortunate situation. Thank you for your membership and support.

 
Sincerely,

mikemillersignat.png

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

  
  
IBMSECU is now iTHINK Financial! Click here for more information.

Events

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BALANCE Webinar: IDENTITY THEFT SOLUTIONS on Apr 14

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BALANCE Webinar: IDENTITY THEFT SOLUTIONS on Apr 23

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Live Homebuyer Webinar on Apr 28

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