As the situation regarding the coronavirus (COVID-19) continues to evolve, we want to reiterate that the health and safety of our Members and Employees are our top priority. We want to share a few of the steps we are taking and our commitment to helping our Members in these uncertain times.
We have prepared for such a scenario in our business recovery plans. We are closely monitoring the Centers for Disease Control (CDC), the World Health Organization (WHO), and local health authority updates. We are continuing to make sure our policies and procedures meet or exceed their guidelines. We have learned from our experience with other outbreaks and have continually refined and improved our ability to protect our Employees and Members.
We have our cleaning crews expanding their cleaning and disinfecting procedures; taking extra precautions to use disinfectants and wipe down doorknobs, counter tops, elevator buttons, bathrooms, and similarly exposed areas. Our Employees are sharing in the responsibility by trying to keep our facilities free from the spread of germs and practicing good hygiene and cleaning up after using the kitchen, bathroom, and work areas. We are distributing hand sanitizers in branches, bathrooms, and at Member contact workstations.
You can take preventative measures to help control your health, home, and workplace. If you have concerns about person-to-person interactions, we would encourage you to take advantage of our electronic options by using our iTHINK Financial app eDeposit feature, Bill Pay, Online Banking, our Mobile Banking App, Quick Pay, eTransfers, and our Drive Up facilities. Also, if you have been affected and need financial help as a result of the virus, please contact us and we may be able to help you with a special loan program we have developed for this situation.
Like you, we are taking this public health concern seriously and appreciate your efforts to assist us in getting quickly through this unfortunate situation. Thank you for your membership and support.
Michael L. Miller
iTHINK Financial Credit Union