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Careers

Careers

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What Makes iTHINK Financial Unique?

Our personalized service.
Without it, we’d be just another financial institution!
 

Working at the Credit Union

We believe our employees are the key to our competitive advantage and success. Service Excellence is the primary goal of each employee. We define Service Excellence as building trust and respect by knowing our Members and providing the right solutions for their needs in a timely, accurate and memorable way.

To inquire about our opportunities stop by the nearest branch, fax your resume to 561.226.5407, or click on the link below to register with iTHINK Financial and start your job application:
Online Employment Application

iTHINK Financial is an Equal Opportunity Employer and participates in E-Verify. It is our policy to recruit and select applicants for employment without regard to age, sex, religion, race, creed, color, national origin, marital status, veteran status or on the basis of a disability not limiting the applicant’s ability to perform satisfactorily the job available. No question on this form is intended to secure information to be used for such discrimination. It is the policy of the iTHINK Financial to provide reasonable accommodations or assistance, upon request, to assist disabled applicants or employees in completing this application.

E-Verify
E-Verify® is a registered trademark of the U.S. Department of Homeland Security

Employee Benefits*

Benefit Coverage Begins Day One:

  • United Healthcare Medical Plan Options
  • Dental, Vision & Hearing
  • Personal Health & Wellness Program
  • Tuition Reimbursement & Student Loan Forgiveness
  • Matching 401k
  • Short & Long Term Disability
  • Life Insurance 3x Base Salary
  • Accidental Death and Dismemberment Insurance 3x Base Salary
  • Employee Assistance Program

More Valuable Benefits:

  • Vacation and Holidays
  • Competitive Salaries
  • Success Sharing Bonus
  • Long-term Career Growth Opportunities
  • Credit Union Services at no charge – online bill paying, checking, and more!
  • Employer Paid Pension
  • Recognition and Awards
  • Remote Work Options
  • Flexible Scheduling Options
  • Employee Monthly Breakfast Socials

*Benefits may vary for part-time employees.

Available Career Opportunities

Location:  1000 NW 17th Avenue, Delray Beach, FL  33487
Status: Full-Time , Non-Exempt 

Primary Function:

Develop member account relationships and resolve/process account inquiries by assisting members via telephone and e-mail in a professional, prompt and efficient manner.  Maintain full knowledge of all credit union products and services and promotions for the purpose of educating members and obtaining new accounts, certificates, checking accounts, and all other opportunities affecting the membership.   

Job Duties

  • Deliver products and services to meet members’ financial needs by cross selling and referring at each touch point.
  • Provide members with the most recent accurate information about the credit union features and benefits.
  • Open member accounts and process transactions.
  • Resolve and process account inquiries.
  • Adhere to member identification guidelines.
  • Positive Attitude
  • Sales and service oriented
  • Ability to handle high call volumes
  • Ability to handle sensitive and confidential information
  • Attention to detail and quality- oriented.
  • Must have good computer skills
  • Must be able to multitask and prioritize requests
  • Flexible and adaptable
  • Exceptional conversational and problem-solving skills
  • Ability to work flexible hours to accommodate department needs as required

 Click here to apply

Location: 3200 Windy Hill Road, Suite 180-E, Atlanta, GA  30339 
Status: Full-Time , Non-Exempt 

Primary Function: Welcome members to the Credit Union, and deliver excellent service by identifying member needs and financial solutions.  Process consumer loan applications, make loan decisions, process transactions, and account changes according to member requests and credit union policies and procedures.

Job Requirements:

  • Deliver products and services to meet members’ financial needs.
  • Provide members with the most recent accurate information about the features and benefits.
  • Open member accounts and process transactions.
  • Process consumer loan applications.
  • Process teller transactions.

Click here to apply

Location: 1000 NW 17th Avenue, Delray Beach, FL  33445
Status
: Full-Time, Non-Exempt
 

Primary Function:  Perform credit union accounts payable functions and daily accounting duties.

Major Duties and Responsibilities

  • Administer all accounts payable functions.
  • Serve as FedLine Operator.
  • Perform research when necessary.
  • Responsible for ordering department supplies. 
  • Ensure all accounting department files are adequately prepared for record retention.
  • Produce and review all daily and monthly departmental reports ensuring timeliness and accuracy.
  • Understand and describe the purpose of the Bank Secrecy Act (BSA), Anti Money Laundering, and Office of Foreign Asset Control policy (OFAC). Identify the BSA Administrator and responsibilities. Complete annual BSA training. Know where to find the BSA policies, procedures, and forms.
  • Responsible for processing member information and transactions consistent with BSA policy and procedures. Understand the regulatory requirements and the internal BSA/AML policies, procedures, and processes. Understand and describe; Suspicious Activity Report (SAR), Currency Transaction Report (CTR), Customer Due Diligence policy (CDD), and Office of Foreign Asset Control policy (OFAC). Complete and file appropriate forms in a timely manner; Suspicious Activity Report, Currency Transaction Report, Document CRM consistently as directed by operational procedures.

Education and Experience: Job requires a high school level of language, math and reasoning skills and one year of experience, or an equivalent combination of education and/or work experience.  Formal position training should be supplemented with continuing education.  This is a non-exempt position.

Work Environment/Physical Activities:  Ability to handle multiple tasks simultaneously.  Work creates normal fatigue daily.  Work creates moderate stress during certain periods during daily and monthly routine.

 

Click here to apply

Location: 1000 NW 17th Avenue, Delray Beach, FL  33445
Status: Full-time, Non-Exempt
                 

Primary Function:  Perform a variety of specialized Mortgage Servicing and administrative duties.  Provide accurate payoff quotes for all first and second mortgage loans.  Process all payoff funds received via check or wire transfer.  Actively provide Call Center assistance.  Explain and refer Credit Union products and services. Complete Verifications of mortgage for third party vendors.  Order appraisal quotes and appraisals for Loan Officers.  Provide direct support to other Mortgage Servicing representatives and Management as needed/directed.

Major Duties and Responsibilities:

  • Provide Payoff quotes to members, title companies and other third party vendors for first and second mortgage loans. Respond to requests for mortgage loan payoff within 24 hours of receipt, ensuring that request contains Borrowers Authorization and that payoff includes all charges to be incurred as a result of payoff, including second Mortgage surrender fee. Late charges, Collection fees and the cost associated with satisfying the loan.
  • Order original Fannie Mae (FNMA) loan documents from Bank of New York Mellon after a FNMA loan has been paid off.
  • Cancel PMI with PMI vendors for all paid off loans.  Coordinate remaining funds with Tax representative to ensure adequate funds remain for final PMI payment.
  • Complete Verification of Mortgages received from third parties on first and second mortgages.
  • Obtain quotes for property appraisals, provide quotes to Loan Officers and, order appraisals as directed by Loan Officers. Research and locate new appraisers as needed in new lending markets.
  • Obtain information required by regulation to get appraisers approved for Credit Union use.
  • Process payoff funds received via check or wire transfer within allocated timeframes for both first and second mortgage loans. Return all excess funds to members timely.
  • Responsible for reconciling payoff transactions with corresponding general ledger transactions.
  • Responsible for coordinating updates to the Mortgage Servicing Procedures Manual.
  • Oversee copier and fax/printer functionality including, but not limited to paper and toner supplies, and service calls.  Responsible for ordering of all office supplies for Mortgage Servicing and Mortgage Originations. Monitor supplies on hand and ensure consistent availability.
  • Open and sort all mail for the department.
  • Sort insurance related mail chronologically by declaration pages, billing notices, cancellation notices and reinstatement notices.  Provide sorted mail to the insurance representative.
  • Research and document loan numbers on all current insurance billing notices.
  • Complete “morning work” and “end of day proof” per schedule assigned by Manager.
  • Provide back-up assistance to Mortgage Servicing Tax representative as needed.
  • Actively participate in the Mortgage Servicing phone queue. Assist members with concerns and respond promptly to inquiries that require research.  Complete requests such as setting up automatic payments and posting manual loan payments at member’s request, Document all calls into CRM attaining a minimum percent of documented calls of 80%.  Ensure that all member contact information is verified with each member contact.
  • Provide administrative support to the Director of Mortgage Servicing and for all areas of responsibility, including, but not limited to composing correspondence, writing procedures and creating forms and templates for departmental usage.
  • Monitor Mortgage Servicing Post Office Box as assigned.   Respond to inquiries directly or, forward to other team members as appropriate.
  • Participate in monthly sales incentive programs.  Provide information and make referrals regarding Credit Union products and Services.  Perform other duties/projects/tasks as directed by Management.
  • Understand and describe the purpose of the Bank Secrecy Act (BSA), Anti Money Laundering, and Office of Foreign Asset Control policy (OFAC). Identify the BSA Administrator and responsibilities. Complete annual BSA training. Know where to find the BSA policies, procedures, and forms.

Education and Experience: Job requires a high school level of language, math and reasoning skills and two years of experience, or an equivalent combination of education and/or work experience.  Formal position training should be supplemented with continuing education. 

Work Environment/Physical Activities: Ability to perform multiple tasks simultaneously.  Work creates normal fatigue daily. Work creates average to above average stress during certain periods of daily routine.  Job does not have specific volume, or pace of work standards, except that the job requires all requests be served in the most timely manner possible.



Click here to apply

Location: 56 N Broadway Street, Fellsmere, FL  32948
Status: Full-Time , Non-Exempt 

Primary Function: Welcome members to the Credit Union, and deliver excellent service by identifying member needs and financial solutions.  Process consumer loan applications, make loan decisions, process transactions, and account changes according to member requests and credit union policies and procedures.

Job Requirements:

  • Process accurate and timely account transactions and maintenance.
  • Provide members with the features and benefits of our current products and services in order to find solutions for their financial needs. 
  • Accurately open member and business accounts. 
  • Originate consumer loan applications and collect the necessary paperwork for loan department processing.
  • Provide back up to teller functions, as needed.
  • Solve problems based on the job's required skill level and multitask to complete daily work and other duties as assigned. 
  • Take initiative to expand your knowledge and take on additional responsibilities.

Click here to apply

Status: Full-Time , Non-Exempt 

Primary Function:   Assist Cash Management team in business account review and maintenance of the Cash Management business members by performing daily tasks related to the business products available for business members under the Cash Management product line.

Major Duties and Responsibilities:

  • Responsible for business account review defined to include review of all business account opening documents and review of system onboarding.
  • Responsible for processing member information and transactions consistent with BSA policies and procedures.
  • Serve as FedLine Operator to ensure wire transactions are processed accurately and timely.
  • Reconcile and post general ledger entries for assigned general ledger accounts. Follow up to ensure outstanding items are cleared timely.
  • Ensure accounting records are maintained in accordance with record retention guidelines.
  • Understand thoroughly and describe the product offerings under the Cash Management product line.
  • Process all Cash Management daily tasks assigned.
  • Serve as member support for the Cash Management business members.
  • Member support defined to include taking calls through the Cash Management member hotline #, responding to Cash Management PO Box emails and voicemail messages within the same business day, answering questions relating to products, assisting with any issues relative to each product the member is enrolled (issues with ACH files, wire files, positive pay files, research on lockbox payments, RDC scanner or deposit issues, etc).You must be able to solve the issue the member is encountering or escalate to supervisor for resolution.
  • Stay abreast on all NACHA rules and guidelines by attending yearly training.
  • Understand and describe the purpose of the Bank Secrecy Act (BSA), Anti Money Laundering, and Office of Foreign Asset Control policy (OFAC). Identify the BSA Administrator and responsibilities. Complete annual BSA training. Know where to find the BSA policies, procedures, and forms.

Education and Experience: Job requires a two-year college level of language, math, accounting and reasoning skills.  One-year experience in a related field with equal responsibilities is acceptable.  Formal training should be supplemented with continuing education.   

Work Environment/Physical Activities: Ability to handle multiple tasks. 

 

 

 Click here to apply

 

Location: Remote
Status: Full-Time, Exempt


Primary Function:  The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.  Participate in technical research and development.  Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values.  Lead project teams with technical issues in the Initiation and Planning phases.  Maintain VMWare and Windows’ systems that support the CU infrastructure.  Ensure continual innovation of VMWare, Windows and Application system provisioning, operations & support, maintenance & research & development. 

Major Duties and Responsibilities:

  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
  • Develop and maintain installation and configuration procedures.
  • Perform diagnostic tests for problem resolution in relation to hardware/software or communications failures on all systems.
  • Research and recommend innovative, and where possible automated approaches for system administration tasks.  Identify approaches that leverage our resources and provide economies of scale.
  • Perform daily system monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs such as backups.
  • Perform regular security monitoring to identify any possible intrusions.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
  • Create, change, and delete Network, and Email user accounts per request.
  • Provide Tier III/other support per request from various constituencies.  Investigate and troubleshoot issues.
  • Repair and recover from hardware or software failures.  Coordinate and communicate with impacted constituencies.
  • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
  • Perform periodic performance reporting to support capacity planning.
  • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.  Configure CPU, memory, and disk partitions as required.
  • Maintain data center environmental and monitoring equipment.
  • Create programs in Windows/Excel/Access environment to improve productivity.
  • Assist in planning and participating in executing the yearly disaster recovery test utilizing written procedures.  Document, analyze and review results.  Report outcome to appropriate personnel.

Education and Experience: Job requires a two year college level of language, math and reasoning skills and three years’ experience, or an equivalent combination of education and/or work experience.  Formal position training should be supplemented with continuing education.

Work Environment/Physical Activities: Job requires the ability to work in fast-paced environment and to handle multiple tasks simultaneously. Work creates normal fatigue daily.  Work creates moderate stress during certain periods during daily routine.  Job does not have specific volume and pace of work standards except that the job requires that end users be served in the timeliest manner possible.

 Click here to apply

 

 

 

 

Primary Function:  Resolve computer software and hardware problems of users.  Configure PCs and install software applications.  Perform duties to operate computer and peripheral equipment.  Start and monitor standard runs and observe control panels for malfunctions.    

 Major Duties and Responsibilities:

  • Identify and resolve hardware and software problems.  Contact vendors for service of defective or malfunctioning equipment or software programs.
  • Configure and maintain PCs for all end users.
  • Assist with the inventory process for the IT Department.
  • Assist with maintaining tape library documentation, tape retention, destruction and acquisition, and storage of off-site tapes ensuring appropriate cycles are stored according to department standards.
  • Operate computer systems including, but not limited to maintaining on-line telecommunication systems to ensure continuous operation and maximum system availability.  Adhere to set schedules reporting any exceptions to IT Manager.  Distribute reports, process input and special run requests as directed.  Report any exceptions to IT Manager.
  • Maintain computer room environment relative to temperature, humidity, power requirements, cleanliness, proper storage of excess paper, and fire protection.  Initiate corrective action when required.
  • Install PC hardware and peripheral components such as modems, monitors, cables, keyboards, printers and disk drives and resolve user problems.
  • Load and verify correct operation of software packages such as word processing and spreadsheet programs.

Education and Experience:  Job requires a two year college level of language, math and reasoning skills and one to two years experience, or an equivalent combination of education and/or work experience.  Formal position training should be supplemented with continuing education.  This is a non-exempt position.

 Work Environment/Physical Activities: Job requires the ability to work in fast-paced environment and to handle multiple tasks simultaneously. Work creates normal fatigue daily.  Work creates moderate stress during certain periods during daily routine.  Job does not have specific volume and pace of work standards except that the job requires that end users be served in the timeliest manner possible.

 

Click here to apply

 

 

 

Location: Barrett Parkway - 1075 Cobb Place Blvd, NW. Kennesaw, GA  30144
Status: Full-Time , Non-Exempt 

Primary Function: Welcome members to the Credit Union and deliver excellent service by processing accurate and efficient account transactions and maintenance. Identify member financial needs and make referrals to product and service solutions.

Major Duties and Responsibilities:

  • Welcome members to the Credit Union and thank them for their business.
  • Process accurate and efficient account transactions and maintenance.
  • Provide members with up to date information about product and service features and benefits.
  • Create and review all daily and monthly department reports ensuring timeliness and accuracy.

Education and Experience: Job requires a high school level of language, math and reasoning skills and one-year experience in a related field with equal responsibilities is acceptable and/or work experience in a financial institution with similar responsibilities.  Formal training should be supplemented with continuing education.   This is a non-exempt position.

Work Environment/Physical Activities:  Ability to work in fast-paced environment. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily.  Work creates moderate stress during certain periods during daily routine.  Job does not have specific volume and pace of work standards except that the job requires that members be served in the timeliest manner possible. Job requires extensive member contact on a continual basis.

 Click here to apply

Location: 1000 NW 17th Avenue, Delray Beach, FL  33445
Status: Full-Time, Non-Exempt

Primary Function: Welcome members to the Credit Union, and deliver excellent service by identifying member needs and financial solutions.  Process consumer loan applications, make loan decisions, process transactions, and account changes according to member requests and credit union policies and procedures.

Job Requirements:

  • Process accurate and timely account transactions and maintenance.
  • Provide members with the features and benefits of our current products and services in order to find solutions for their financial needs. 
  • Accurately open member and business accounts. 
  • Originate consumer loan applications and collect the necessary paperwork for loan department processing.
  • Provide back up to teller functions, as needed.
  • Solve problems based on the job's required skill level and multitask to complete daily work and other duties as assigned. 
  • Take initiative to expand your knowledge and take on additional responsibilities.

Click here to apply

Location:1000 NW 17th Avenue, Delray Beach, FL 33445
Status: Full-Time, Exempt 

Primary Function:  Calling on new potential members and existing members to develop business and commercial lending and commercial deposit opportunities that benefit both the member and the credit union. Achieving superior levels of product and service to members and coworkers.

Major Duties and Responsibilities:

  • You must develop excellent knowledge of all credit union products and services with a complete emphasis on commercial, business and SBA loan products and related products and services.
  • You must develop excellent knowledge of all deposit products and related services with a complete emphasis on all cash management products and services including remote deposit capture, on-line banking, positive pay and related services.
  • You must be able to articulate these products and services to new and existing members of the credit union to develop greater deposits and commercial/business/SBA loans.
  • You must be willing to make numerous outside calls, with and without other credit union employees to develop business and further the goals for lending and deposits for the credit union.
  • You must be excellent in follow-up and organization. You must be personable, outgoing and friendly.
  • You must understand that many times your most important customer/member is your coworker as they are a huge referral source.
  • You must be willing to attend functions and events after-hours to promote the credit union.

Education and Experience: Job requires a four-year college level of language, math and reasoning skills and three or more years of experience, or an equivalent combination of education and/or work experience.  A sales background with an emphasis on service and professionalism is critical. A friendly and outgoing personality combined with problem solving skills is essential. The successful candidate must be seen as a resource for others in the organization to partner with to further everyone’s goals and fully benefit our members.  Formal position training should be supplemented with continuing education. 

Work Environment/Physical Activities: This position requires limited physical effort.  It is a basically a desk assignment. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a high degree of attention to detail.

 

Click here to apply

Status: Full-Time , Non-Exempt 

Primary Function:  The Collateral Protection Insurance Administrator (CPI Admin) is responsible for maintaining the CPI program, also known as force-placed insurance and lender placed insurance.  Interface with the CPI vendor as needed.  Perform quality control of insurance placement activities as related to Loan Operations.  Explain and cross-sell the full range of Credit Union products and services to members professionally representing the Credit Union throughout the process.

Major Duties and Responsibilities:

  • Support all CPI program needs related to the LOS for Direct and Indirect lending.
  • Answer inbound calls related to the CPI program.
  • Make outbound calls to assist members regarding CPI.
  • Review placement reports and make sound financial decisions.
  • Review refund reports to ensure all posting are completed correctly.
  • Process rejects reports to ensure all postings are completed correctly.
  • Research all required account adjustments.
  • Process CPI service request.
  • Identify any program inefficiencies.
  • Assist IT with managing any new or existing CPI interface projects.
  • Work with stake holders to create and manage all needed reports.
  • Review and analyze current procedures to determine if they any updates are needed.
  • Maintain proper documentation and prepare necessary notifications.
  • Assist Management with training of new employees.
  • Develop and maintain installation and configuration procedures.
  • Perform diagnostic tests for problem resolution in relation to software or communications failures on all systems.
  • Provide other support per request from various constituencies.  Investigate and troubleshoot issues.
  • Perform periodic performance reporting to support capacity planning.

Education and Experience: Job requires a two-year college level of language, math and reasoning skills and three years’ experience, or an equivalent combination of education and/or work experience.  Formal position training should be supplemented with continuing education. 

Work Environment/Physical Activities: Ability to work in fast-paced environment. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily.  Work creates moderate stress during certain periods during daily routine.  Job does not have specific volume and pace of work standards except that the job requires that members be served in the timeliest manner possible. Job requires extensive member contact on a continual basis.

 

Click here to apply
The Credit Union employment decisions are based on merit, qualifications, and competence. Except where required or permitted by law, employment practices shall not be influenced or affected by virtue of an applicant's or employee's race, color, religion, gender, sexual orientation, national origin, citizenship, age, accommodational handicap, genetic information or any other characteristic protected by law. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.

Events

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52nd Anniversary and Branch Reopening Celebrations on Aug 4 - Sep 29

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Wealth Management Webinar: Women and Investing on Sep 23

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Live Homebuyer Webinar on Sep 28

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