What Makes iTHINK Financial Unique?

Our personalized service.
Without it, we’d be just another financial institution!

 

Working at the Credit Union

We believe our employees are the key to our competitive advantage and success. Service Excellence is the primary goal of each employee. We define Service Excellence as building trust and respect by knowing our Members and providing the right solutions for their needs in a timely, accurate and memorable way.

To inquire about our opportunities stop by the nearest branch, fax your resume to 561.226.5407, or click on the link below to register with iTHINK Financial and start your job application:
Online Employment Application

iTHINK Financial is an Equal Opportunity Employer and participates in E-Verify. It is our policy to recruit and select applicants for employment without regard to age, sex, religion, race, creed, color, national origin, marital status, veteran status or on the basis of a disability not limiting the applicant’s ability to perform satisfactorily the job available. No question on this form is intended to secure information to be used for such discrimination. It is the policy of the iTHINK Financial to provide reasonable accommodations or assistance, upon request, to assist disabled applicants or employees in completing this application.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security

Employee Benefits*

Benefit Coverage Begins Day One:

  • United Healthcare Medical Plan Options
  • Dental, Vision & Hearing
  • Personal Health & Wellness Program
  • Tuition Reimbursement & Student Loan Forgiveness
  • Matching 401k
  • Short & Long Term Disability
  • Life Insurance 3x Base Salary
  • Accidental Death and Dismemberment Insurance 3x Base Salary
  • Employee Assistance Program


    More Valuable Benefits*

      • Vacation and Holidays
      • Competitive Salaries
      • Success Sharing Bonus
      • Long-term Career Growth Opportunities
      • Credit Union Services at no charge – online bill paying, checking, and more!
      • Employer Paid Pension
      • Recognition and Awards
      • Remote Work Options
      • Flexible Scheduling Options
      • Employee Monthly Breakfast Socials

      *Benefits may vary for part-time employees.

      Diversity and Dedication

      We have a diverse workforce helping a diverse community. Click the videos below to learn more.

      Kelly and Kerri's Story

      Autumn's Story

      Ino and Isabel's Story

      Available Career Opportunities

      Electronic Transmission Specialist I

      Location: Boca Raton
      Status: Non-exempt

      Primary Function: Process electronic transmissions pertaining to ACH, Payrolls/HSA and Check files in order to meet regulatory requirements, and member expectations.  Notify and educate members when appropriate. Works under the moderate supervision of the Electronic Processing Manager in a team environment.

      Job Duties and Responsibilities:

      • Sharedraft Processing - Process all files received through Corporate America. Responsible for proper verification of totals for accurate processing, and for origination of returns.
      • Sharedraft Exceptions - Post share drafts to member accounts, researching rejected items, identifying unknown accounts, and correctly loading member details of the transaction for precise reposting. Perform the Auto Loan and Official check verification. Balance all general ledger accounts associated with share draft.
      • ACH Receiving - Responsible for the daily ACH processing of files received through the Fedline Advantage, verification of totals for accurate processing and origination of returns. Process same-day ACH files and schedule warehoused items.
      • ACH Exceptions - Post electronic payments and deposits to member accounts, researching rejected items, identifying unknown accounts, and correctly loading member details of the transaction for precise reposting. Handle Account Conversions, International ACH Items, death notices and mismatched names.
      • ACH Process - Balance all general ledger accounts associated with ACH which includes performing research and adjustments.
      • Payroll/HSA – Receive and process lists. Perform payroll maintenance, allocations and accurate postings to member accounts. Reconcile GLs related to payroll processing.
      • OnBase - Archive into OnBase all daily processing reports, third-party reports, member documents and requests for record retention.   
      • Procedures - Remain current to related changes with ACH rules and policy. Share knowledge.
      • Must Answer Line - Assist staff with information and issues related to ACH, Check, eTransfers, eDeposits, Bill Pay, Skip-A-Pay, Periodic Payments, loan payments, online banking, OnBase, and CUSource.
      • Fraud - Monitor and investigate possible fraud in all processes. Take appropriate steps including notification to Loss Prevention to resolve situations and prevent further incidents and losses.
      • Perform other duties as assigned, including handling member requests, CRM Service Requests, eDeposits, Online Membership (uOpen) returns and ACH/Check Stop Payments.
      • Understand and describe the purpose of the Bank Secrecy Act (BSA), Anti Money Laundering, and Office of Foreign Asset Control policy (OFAC). Identify the BSA Administrator and responsibilities. Complete annual BSA training. Know where to find the BSA policies, procedures, and forms.
      • Responsible for processing member information and transactions consistent with BSA policy and procedures. Understand the regulatory requirements and the internal BSA/AML policies, procedures, and processes. Understand and describe; Suspicious Activity Report (SAR), Currency Transaction Report (CTR), Customer Due Diligence policy (CDD), and Office of Foreign Asset Control policy (OFAC). Complete and file appropriate forms in a timely manner; Suspicious Activity Report, Currency Transaction Report, Document CRM consistently as directed by operational procedures.

      Education and Experience: Job requires a high school education level of language, math and reasoning skills and two-year’s experience, or an equivalent combination of education and/or work experience. Formal position training should be supplemented with continuing education. This is a non-exempt position. 

      Work Environment/Physical Activities: Ability to work in fast-paced environment. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily.  Work creates moderate stress during daily routine.  Job does have high volume and pace of work standards requires that staff be served in the timeliest manner possible.

      Click here to apply

      Member Business Loan Processor I

      Location: Gifford Operations
      Status: Non-exempt

      Primary Function: Coordinate the booking of new and renewals of Commercial (MBL) and/or Small Business Administration (SBA) loans.  Provide administrative support to the MBL department.  Ensure accuracy of disbursement funds and booking funds.  Review all loan information for accuracy and resolve any discrepancies.  Work towards closing all loans timely.  Actively provide MBL Call Center assistance. 

      Job Duties and Responsibilities:

      • Responsible for the overall processing of MBL and/or SBA loans while assuring compliance with all requirements set by Credit Union policies and procedures.
      • Input loans into LaserPro; Ensure accuracy of data; Follow up with Title Companies/Closing Attorneys as needed and required; All funding date requirements to be met.
      • Actively work with the Member Business Lending department or other designated closing coordinator to ensure that all loans to be closed are received in a timely manner and ensure appropriate funding timeframes.
      • Provide administrative and processing support to Member Business Lending department as needed and required including member contact and follow up; disbursement of funds; requests for documentation/information.
      • Responsible for creating and maintaining all Member Business Loan files including the coordination of OnBase file back-up.
      • Supports the Credit Manager in gathering requested loan data for external audits and exams.
      • Must be excellent in follow up and organization.  Much be personable, outgoing, and friendly.
      • Responsible for maintaining and balancing of all General Ledger accounts directly affected by the MBL, funding and disbursal process. This includes providing research and posting of correcting entries as necessary.
      • Maintenance of Loan information in Credit Union systems- Service Director, FSP, Calyx and Compliance One.
      • Generate and post “Welcome” letters to respective member for all new Member Business loans.
      • Cross Train in overall Mortgage Servicing functions to be able to assist members with all mortgage issues.
      • Cross Train in MBL Servicing functions to provide back up support.
      • Actively participate in MBL Call Center (phone queue).

        Education and Experience: Job requires a strong level of language, math and reasoning skills and one year of relevant experience, or an equivalent combination of education and/or work experience.  Formal position training should be supplemented with continuing education. 

          Work Environment/Physical Activities: This position requires limited physical effort.  It is a basically a desk assignment. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a high degree of attention to detail.

          Click here to apply

          Call Center Specialist

          Location: Delray Beach, Vero Beach, or Marietta
          Shift:  The current shifts are 8:00 am to 4:30 pm, 9:30 am to 6:00 pm, and 12:30 pm to 9:00 pm. Agents must be available to work all 3 shifts.
          Status: Non-exempt

          Primary Function: Develop member account relationships and resolve/process account inquiries by assisting members via telephone and e-mail in a professional, prompt and efficient manner. Maintain full knowledge of all credit union products and services and promotions for the purpose of educating members and obtaining new accounts, certificates, checking accounts, and all other opportunities affecting the membership.

          Major Duties and Responsibilities:

          • Deliver products and services to meet members’ financial needs by cross selling and referring at each touch point.
          • Communicate accurate information about features and benefits.
          • Open and process new accounts, including but not limited to, savings accounts, certificates, and checking accounts.
          • Resolve/process account inquiries, address changes, account closings, account maintenance, stop payments, security passwords, pay by phones, rate quotes, membership eligibility, electronic access, etc. as directed by members.
          • Review, approve and process all check hold release requests up to $1,000.00.
          • Review, approve and process debit/credit card daily withdrawal limits up to $1,000.00.
          • Close cards, order new cards, link accounts, reset pin and complete pin rush requests as requested by members.
          • Document all member contact and assistance for quality assurance purposes.
          • Adhere to Attendance and Punctuality Policy. Work additional / alternative hours to accommodate department needs as required.
          • Adhere to Member Identification guidelines for the Call Center to ensure member privacy and mitigate security breaches.
          • Understand and describe the purpose of the Bank Secrecy Act (BSA), Anti Money Laundering, and Office of Foreign Asset Control policy (OFAC). Identify the BSA Administrator and responsibilities. Complete annual BSA training. Know where to find the BSA policies, procedures, and forms.
          • Responsible for processing member information and transactions consistent with BSA policy and procedures. Understand the regulatory requirements and the internal BSA/AML policies, procedures, and processes. Understand and describe; Suspicious Activity Report (SAR), Currency Transaction Report (CTR), Customer Due Diligence policy (CDD), and Office of Foreign Asset Control policy (OFAC). Complete and file appropriate forms in a
            timely manner; Suspicious Activity Report, Currency Transaction Report, Document CRM consistently as directed by operational procedures.

            Education and Experience: Job requires a high school education, and two years experience with similar responsibilities.
            Formal position training should include products and services, rewards, Card Services, ACH, and other courses as assigned for individualized and departmental training.

              Work Environment/Physical Activities: Ability to work in fast-paced environment. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily
              routine. Job does not have specific volume and pace of work standards except that the job requires that members be served in the timeliest manner possible. Job requires extensive member contact on a continual basis.

              Click here to apply

              Member Service Advisor - Florida Region

              Location: Sebastian, Vero Beach, West Palm Beach
              Status: Non-Exempt

              Primary Function: Welcome members to the Credit Union, and deliver excellent service by identifying member needs and financial solutions.  Process consumer loan applications, make loan decisions, process transactions, and account changes according to member requests and Credit Union policies and procedures.

              Job Duties and Responsibilities:

              • Process accurate and timely account transactions and maintenance.
              • Provide members with the features and benefits of our current products and services in order to find solutions for their financial needs.
              • Accurately open member and business accounts.
              • Originate consumer loan applications and collect the necessary paperwork for loan department processing.
              • Provide back up to teller function, as needed.
              • Solve problems based on the job’s required skill level and multitask to complete daily work and other duties as assigned.
              • Take initiative to expand your knowledge and take on additional responsibilities.

              Education and Experience:  Job requires a high school education level of language, math and reasoning skills and two years’ experience, or an equivalent combination of education and/or work experience.  Training should focus on our policies, procedures, computer systems and knowledge in our products and services. Training should be supplemented with continuing education.

               Work Environment/Physical Activities: Ability to work in fast-paced environment. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily.  Work creates moderate stress during certain periods during daily routine.  Job does not have specific volume and pace of work standards except that the job requires that members be served in the timeliest manner possible. Job requires extensive member contact on a continual basis.

              Click here to apply


               

              IT Systems Administrator

              Location: Preferably Delray Beach:1000 NW 17th Avenue, Delray Beach, FL 33445
              Status
              : Full-Time – Non-Exempt

              Primary Function: The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participate in technical research and development. Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values. Lead project teams with technical issues in the Initiation and Planning phases. Maintain VMWare and Windows’ systems that support the CU infrastructure. Ensure continual innovation of VMWare, Windows and Application system provisioning, operations & support, maintenance & research & development.

              Major Duties and Responsibilities:

              • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
              • Develop and maintain installation and configuration procedures.
              • Perform diagnostic tests for problem resolution in relation to hardware/software or communications failures on all systems.
              • Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
              • Perform daily system monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes, review system and application logs, and verify completion of scheduled jobs such as backups.
              • Perform regular security monitoring to identify any possible intrusions.
              • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media.
              • Create, change, and delete Network, and Email user accounts per request.
              • Provide Tier III/other support per request from various constituencies. Investigate and troubleshoot issues.
              • Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
              • Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
              • Perform periodic performance reporting to support capacity planning.
              • Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
              • Maintain data center environmental and monitoring equipment.
              • Create programs in Windows/Excel/Access environment to improve productivity.
              • Assist in planning and participating in executing the yearly disaster recovery test utilizing written procedures. Document, analyze and review results. Report outcome to appropriate personnel.

              Education and Experience:
              Job requires a two year college level of language, math and reasoning skills and three years’ experience, or an equivalent combination of education and/or work experience. Formal position training should be supplemented with continuing education.

              Work Environment/Physical Activities:
              Job requires the ability to work in fast-paced environment and to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. Job does not have specific volume and pace of work standards except that the job requires that end users be served in the timeliest manner possible.


              Click here to apply


               

              The Credit Union employment decisions are based on merit, qualifications, and competence. Except where required or permitted by law, employment practices shall not be influenced or affected by virtue of an applicant's or employee's race, color, religion, gender, sexual orientation, national origin, citizenship, age, accommodational handicap, genetic information or any other characteristic protected by law. This policy governs all aspects of employment, promotion, assignment, discharge, and other terms and conditions of employment.
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