Professionalism and thoroughness delivered in a warm welcoming way…muita obrigado Neide Costa. You are an exemplar of the great service provided by iTHINK Financial.
Thank you, Neide Costa, Mortgage service specialist, for answering all of my questions quickly, efficiently and in a way that I could easily understand. You were a godsend at a time when I was getting extremely frustrated with my inability to reach a person from iTHINK.
I can’t thank Bianca and Jeff enough for not only getting the best interest rate but making the entire car loan application process stress less! Always available for questions during the process and giving guidance on next steps! This is my second auto loan with this credit union and both times have been a great experience and saved me so much money! Thank you!!
I love the Credit Union. Everyone is very friendly and personable, whenever I enter they call me by my last name. I also like the branch manager very much – she is very professional. Love it! No matter how far away I am from them, I will always go there. Very friendly, all of them definitely have good people skills.
I have used the Credit Union for the past 10 years for all of my banking needs – checking, savings, money market, car loans, mortgage, home equity and now my HSA. When I walk in I am greeted by name. Tell me what other bank makes you feel welcome? It has that warm, homey bank next door atmosphere that I have not found anywhere else and customer service with a smile! Like it’s supposed to be!
I am so glad to be a Credit Union member, especially in today’s volatile banking climate where consumers are being gouged for every conceivable fee or rate increase. I hear all the horror stories and am grateful that my credit union does not pull the shenanigans that I see in the “regular” banking industry. Thank you for doing business with integrity!
I became a member last year and just recently refinanced my mortgage. The entire experience was quite pleasant. Everyone could not have been more helpful, more personable, more attentive to my needs…well I could go on and on! I was a former BoA customer who was badly stung by their so called “customer service” in the most appalling manner. I only wish I had come to my credit union sooner. Thank you, thank you, thank you!
Thanks to the best home loan department ever, I was able to move into my new home in record timing. This was my third time purchasing a home, but I can say this was the best customer service experience I have had.