Member Experience Program

The success of our credit union begins with the commitment of our employees. That’s why we developed the Member Experience Program (MX) to strengthen your member experience.

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Your Feedback Helps Us Improve What Matters to You Most!

Every member may qualify to take an MX survey up to three times per year.* If you receive a short transactional survey from us in your email box, please take five minutes to complete it. This is your opportunity to share your valuable opinions and feelings with us.

By providing us with your feedback, we can make improvements where needed and recognize employees, branches and departments for their outstanding service delivery when deserved. Through MX, we ensure that each and every experience you have with your credit union is a joyful one and that you are treated the way you deserve to be treated, like our most valuable asset!

If you have any questions or concerns, contact us at survey@ithinkfi.org or call our Member Insights Manager at 800.873.5100, ext. 8732.

*We’ve partnered with Second To None to administer our surveys and collect your feedback. We don’t share any personal information with third party vendors.

iTHINK Financial’s Mission Statement

To deliver Service Excellence to the Membership and value to the communities we serve while ensuring the safety and soundness of the Credit Union.

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Contact us if you have any questions or concerns at survey@ithinkfi.org, 800.873.5100, ext. 8732.

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Member Testimonials

We love hearing how we've helped our Members! Read what some of our Members have to say.

Would you like to share a great experience you had at iTHINK Financial? Fill out our Testimonial Form below and your story may be included in future iTHINK Financial publications.

I have been a member since the beginning when I lived in Tampa in 1988. For the last 25 years I've been in Atlanta. Roberta Farmer has been my favorite person to work with! Whether I was going to the Wildwood branch or Marietta it's always a pleasure to be recognized and have a very pleasant encounter with Roberta! She is always helpful. ☺️ -

Marsha T.

I have had a great experience with iTHINK since becoming a member. Today I came in to do several transactions. Maria Johnson helped with my needs. She was of great help. Everything was done fast and effectively. I recommend Maria highly.

Bob G.

The person who helped me was very friendly and knowledgeable. They made quick work of my problem, and I was very impressed with their professionalism.

Marti F.

Sent my daughter to open account. We love the bank and the people. Both my husband and I have used the same banker and he was the one to help her. She had the same great experience with him. Mr. Mirza is fantastic and very professional.

Cynthia S.

I can’t thank Bianca and Jeff enough for not only getting the best interest rate but making the entire car loan application process stress less! Always available for questions during the process and giving guidance on next steps! This is my second auto loan with this credit union and both times have been a great experience and saved me so much money! Thank you!!

Bridgette B.

We went in to our local branch to see about doing a few Banking issues. The Staff were Outstanding in every way. In my Opinion iThink went out of there way to help us. The personal touch with a hometown value. I would recommend them to everyone.

Charlie M.

I became a member last year and just recently refinanced my mortgage. The entire experience was quite pleasant. Everyone could not have been more helpful, more personable, more attentive to my needs…well I could go on and on! I was a former BoA customer who was badly stung by their so called “customer service” in the most appalling manner. I only wish I had come to my credit union sooner. Thank you, thank you, thank you!

Michele L.

Had an amazing experience here!! All the employees were very kind.

Stella C.

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