Member Experience Program

The success of our credit union begins with the commitment of our employees. That’s why we developed the Member Experience Program (MX) to strengthen your member experience.

Member Experience logo

Your Feedback Helps Us Improve What Matters to You Most!

Every member may qualify to take an MX survey up to three times per year.* If you receive a short transactional survey from us in your email box, please take five minutes to complete it. This is your opportunity to share your valuable opinions and feelings with us.

By providing us with your feedback, we can make improvements where needed and recognize employees, branches and departments for their outstanding service delivery when deserved. Through MX, we ensure that each and every experience you have with your credit union is a joyful one and that you are treated the way you deserve to be treated, like our most valuable asset!

If you have any questions or concerns, contact us at or call our Member Insights Manager at 800.873.5100, ext. 8732.

*We’ve partnered with Second To None to administer our surveys and collect your feedback. We don’t share any personal information with third party vendors.

iTHINK Financial’s Mission Statement

To deliver Service Excellence to the Membership and value to the communities we serve while ensuring the safety and soundness of the Credit Union.


Feel Free to Contact Us

Contact us if you have any questions or concerns at, 800.873.5100, ext. 8732.

Member Testimonials

We love hearing how we've helped our Members! Read what some of our Members have to say.

Would you like to share a great experience you had at iTHINK Financial? Fill out our Testimonial Form below and your story may be included in future iTHINK Financial publications.

Professionalism and thoroughness delivered in a warm welcoming way…muita obrigado Neide Costa. You are an exemplar of the great service provided by iTHINK Financial.

Thomas Terracino

Thank you, Neide Costa, Mortgage service specialist, for answering all of my questions quickly, efficiently and in a way that I could easily understand. You were a godsend at a time when I was getting extremely frustrated with my inability to reach a person from iTHINK.

Debra Peters

I can’t thank Bianca and Jeff enough for not only getting the best interest rate but making the entire car loan application process stress less! Always available for questions during the process and giving guidance on next steps! This is my second auto loan with this credit union and both times have been a great experience and saved me so much money! Thank you!!

Bridgette B.

I love the Credit Union. Everyone is very friendly and personable, whenever I enter they call me by my last name. I also like the branch manager very much – she is very professional. Love it! No matter how far away I am from them, I will always go there. Very friendly, all of them definitely have good people skills.

Corlis Rasheed

I have used the Credit Union for the past 10 years for all of my banking needs – checking, savings, money market, car loans, mortgage, home equity and now my HSA. When I walk in I am greeted by name. Tell me what other bank makes you feel welcome? It has that warm, homey bank next door atmosphere that I have not found anywhere else and customer service with a smile! Like it’s supposed to be!

Linda Bennington

I am so glad to be a Credit Union member, especially in today’s volatile banking climate where consumers are being gouged for every conceivable fee or rate increase. I hear all the horror stories and am grateful that my credit union does not pull the shenanigans that I see in the “regular” banking industry. Thank you for doing business with integrity!

Anne H.

I became a member last year and just recently refinanced my mortgage. The entire experience was quite pleasant. Everyone could not have been more helpful, more personable, more attentive to my needs…well I could go on and on! I was a former BoA customer who was badly stung by their so called “customer service” in the most appalling manner. I only wish I had come to my credit union sooner. Thank you, thank you, thank you!

Michele L.

Thanks to the best home loan department ever, I was able to move into my new home in record timing. This was my third time purchasing a home, but I can say this was the best customer service experience I have had.

Samuel Boykins