Lock your card in Online Banking
Log in to Online Banking or the iTHINK Financial Mobile Banking app, then open the slider menu (3 horizontal lines on the upper left of the screen). Select the "Card Control" option and follow the prompts to lock your card immediately.
- Automatic payments using the locked card will not be processed
- New transactions will be declined, including ATM withdrawals
- Card payments and refunds will still be posted to the locked card
- If your card was lost or stolen, please contact us to request a new card (or you can visit a branch to get your debit card instantly reissued)
You can unlock your card at any time in Online or Mobile Banking. Once unlocked you may need to reinstate automatic payments using your card if a payment was blocked while your card was locked.
If there are any unauthorized charges to your account, please contact the Credit Union at 800.873.5100 or firstname.lastname@example.org.