A New Digital Banking Experience Is Coming September 22, 2026

We’re excited to announce that a new Digital Banking experience is coming September 22, 2026.

At iTHINK Financial, we’re always looking for ways to improve the tools and services our members rely on every day. Over the years, many members have shared feedback, suggestions, and ideas about Online Banking and the Mobile Banking App. We’re happy to share that those conversations helped shape what’s coming next.

This page is your Digital Banking Upgrade Center, where you’ll find the latest information, important dates, helpful resources, and answers to frequently asked questions as we approach launch.

Be sure to check back often, as new information, updates, and resources will be added regularly.

Important Dates and Service Availability

Please Plan Ahead: September 18–22

Beginning Friday, September 18 at 8:00 a.m. ET through Tuesday, September 22 at 9:00 a.m. ET, the following services will be temporarily unavailable in our current Digital Banking platform:

• New Member Enrollment
• Changes to your Username or Password
• External Transfers
• eDeposits
• Quick Pay
• Skip-A-Pay
• Zelle®
• SavvyMoney®
• Scheduled Recurring Transfers
• Bill Pay Enrollment

If you have a payment, transfer, deposit, or other time-sensitive transaction coming up, please complete it before September 18 at 8:00 a.m. ET to help avoid interruptions.

Internal transfers between your iTHINK Financial savings, checking, and loan accounts will remain available throughout the upgrade.

What to Expect on September 22

Our new Digital Banking platform will officially launch on Tuesday, September 22, 2026, at 9:00 a.m. ET.

Online and Mobile Banking are expected to be unavailable for approximately 30 minutes, from 8:30 a.m. to 9:00 a.m. ET, as we complete the transition to the new Digital Banking Platform.

What You'll Need to Do

Before the Upgrade

A little preparation can help make your transition as smooth as possible.

Know your username and password

Make sure you know your current Digital Banking username and password. You’ll need them to get started with the new experience. If you have forgotten your username or password, please reset it by September 17.

If you normally use Face ID, fingerprint recognition, or a saved password, take a moment to make sure you know your actual login credentials.

Check your contact information

Make sure your email address and mobile phone number are up to date before the upgrade.

Complete time-sensitive transactions early

If you use External Transfers, eDeposits, Quick Pay, Skip-A-Pay, Zelle®, or SavvyMoney®, complete any time-sensitive transactions before September 18 at 8:00 a.m. ET.

Also review any upcoming payments and transfers scheduled around the upgrade period.

On September 22

Update or download the iTHINK Financial Digital Banking App

Beginning at 9:00 a.m. ET on September 22, update your existing iTHINK Financial Digital Banking App to the latest version.

If you do not currently have the app, download the iTHINK Financial Digital Banking App from your device’s app store.

Log in with your current username and password

Your current Digital Banking username and password will remain the same. However, they may not automatically fill in when you log in to the new Digital Banking platform or Digital Banking App.

Set up biometrics again

After you log in, you will need to set up Face ID, fingerprint recognition or other biometric settings again.

Important: Connected Services

Do you use QuickBooks® or Quicken®?

After the September 22 upgrade, you will need to reconnect your iTHINK Financial accounts within those services.

Exciting New Features You’ll Love

• Stronger security features: Enhanced authentication and protections for your account.
• Smart Virtual Assistant: Get answers and complete common banking tasks with AI-powered support.
• Clearer transaction details: More easily recognize purchases and deposits with improved transaction descriptions.
• A more modern Digital Banking experience: Enjoy an easier, more convenient way to manage your finances.

We’re excited to bring you a more modern, secure, and feature-rich Digital Banking experience

Stay Informed

We will continue to share important dates, step-by-step instructions, and helpful resources as September 22 approaches.

For the latest updates, check this Digital Banking Upgrade Center regularly.

Your deposits are federally insured by the NCUA.